SOFTSWISS, a global tech expert with over 15 years of experience in iGaming, has won the ‘Best Customer Service Support’ and ‘Best Crypto Service Provider’ awards at Malta’s Gaming Excellence Awards 2024.
Located in Malta, a hub for numerous iGaming companies, the Malta Gaming Excellence Awards has become a pivotal industry event. It honors companies and individuals who continuously innovate and advance the industry.
Best Crypto Service Provider
SOFTSWISS received the “Best Crypto Service Provider” award thanks to its comprehensive Crypto Casino Solution, which includes features such as player management, bonusing, gamification, and reporting. The platform supports major cryptocurrencies like Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, among others. It offers secure crypto processing, extensive crypto gambling consulting, and in-game currency conversion capabilities.
Best Customer Service Support
The ‘Best Customer Service Support’ award was granted to SOFTSWISS for its outstanding efforts in enhancing client services. In Q1 2024, the Managed Service’s Anti-Fraud team helped SOFTSWISS clients save EUR 4.3 million. One of the key innovations by Managed Services is a proprietary Responsible Gaming Risk Scoring Tool that detects gaming violations using ML algorithms.
SOFTSWISS’ customer support plays a crucial role in improving user experience, identifying technical errors, enhancing clients’ financial performance, and providing robust fraud protection.
Vitali Matsukevich, Chief Operating Officer at SOFTSWISS, comments:
“This recognition underscores SOFTSWISS’ commitment to delivering award-winning solutions and exceptional experiences to its partners. We are proud to be recognised by MiGEA as a leader in both crypto solutions and customer service. Our company would like to thank the organisers, judges, and partners for making this achievement possible.”
On 17–18 July, SOFTSWISS will participate in iGB L!VE in Amsterdam. Following the link, partners and potential clients can book a meeting with SOFTSWISS’s award-winning teams at stand 12-F30 to explore its ecosystem of iGaming products and discuss partnership opportunities.
