Author: Abigail Moses

Leading Brazilian iGaming operator Esportes da Sorte has elevated its customer service function into a strategic cornerstone of its business — embedding responsible gaming at its heart while combining artificial intelligence and empathy to enhance user experience and player protection.According to Maria Neves, Head of Customer Service, technology and human understanding must work hand in hand to achieve excellence.“Artificial intelligence wasn’t designed to replace people, but to empower them. We use technology in an ethical and predictive way — to anticipate needs, personalise experiences, and keep the human element at the centre of every interaction,” said Neves.In recent months, the…

At a time when iGaming marketing is no longer seen as ‘just support’ but recognised as a strategic driver of growth, Valentina will address how the function is being redefined – and what the next era will demand from its leaders.

real cases, market analytics, and authoritative views, the report shares credible, data-backed forecasts for 2026.

The Fortune Series by PG Soft has become a firm favourite among Brazilian players, with Fortune Tiger standing out as the flagship title.

Cubeia, the Sweden-based iGaming software provider, has introduced Turbo Crash, the newest title from its Originals Studio — a high-energy game that challenges players to make split-second risk-versus-reward decisions for the chance at huge wins.In Turbo Crash, players place bets and watch the multiplier climb, deciding when to cash out before it’s too late. Every round is fully verifiable thanks to Cubeia’s Provably Fair technology, ensuring transparency and trust.The launch continues Cubeia’s mission to deliver operator-first, fully brandable content under its Operator-Up philosophy — creating games built around both operator needs and player engagement. Turbo Crash also enhances community interaction through features such as…

This release marks the first time the classic game, known for its engaging tooth-pulling mechanics, has been adapted as an original online casino title.

s1mple and electronic are back on the same team.After years apart, the legendary duo is reunited—this time under the banner of BC.GAME Esports.BC.GAME Esports has officially signed Denis “electronic” Sharipov. The 2021 CS Major champion and multiple-time HLTV Top player will now play alongside Oleksandr “s1mple” Kostyliev, who joined the organization earlier. Together, they form the core firepower duo of BC.GAME Esports’ CS2 roster.“I am glad to announce that I am joining the BCGame Esports team. I am very happy to play together with S1mple again. Incredibly hungry and motivated to work like never before!”The two previously spent six years together…

Organised by the South African Responsible Gambling Foundation, the two-day summit will take place in Johannesburg from 13 to 14 November 2025.

An alley of lemon trees, the gentle scent of citrus in the air, a photo zone inspired by vintage Fiat, and the relaxed elegance of the eternal city – that’s the spirit of the Slotegrator booth this year.

Are You Watching This?! (RUWT), the world’s leading sports engagement platform, has partnered with VSiN to launch Game Finder – a new tool designed to help fans discover and tune into the most thrilling live sporting events and curated betting opportunities from around the globe.By combining RUWT’s patented Curation and Discovery technologies with MetaBet’s automated monetisation tools, the partnership enhances fan engagement while unlocking new revenue opportunities for both brands.RUWT has a proven record of boosting engagement and viewership through its automated, data-driven notifications that alert fans to major sporting moments as they happen. Identifying ‘must-watch’ games in real time allows VSiN to make full use…