SOFTSWISS, a prominent software provider with over 15 years in the iGaming industry, is set to participate in European Safer Gambling Week from 18–24 November, joining the iGaming community to share its expertise on responsible gambling.
With over a quarter of the global population having engaged in gambling, SOFTSWISS identifies responsible gambling as both a vital industry trend and a core value. Guided by the ‘players come first’ principle, the company integrates responsible gaming standards into all products and solutions, equipping operators with essential tools to create a safe player experience in line with licensing requirements and best practices.
AI-Driven Tools
Beyond traditional tools, SOFTSWISS is pioneering AI-driven solutions to enhance responsible gaming. Their innovative risk-scoring system, complementing features like deposit limits, self-exclusion, and reality checks, is designed to detect early signs of problem gambling, such as heightened spending or loss-chasing. This proactive approach enables responsible gaming officers to intervene before issues escalate.
Recognized for its high standards, SOFTSWISS was recently honored with the Responsible Gaming Award at SiGMA Africa 2024.
Professional Development
SOFTSWISS remains dedicated to maintaining industry standards through ongoing team training. Regular refresher courses ensure staff stay updated on the latest responsible gaming practices, reinforcing the company’s commitment to a safer gaming environment.
Most of the Antifraud team holds certifications from reputable institutions like GamCare, Gaming Operations Academy, Sustainable Interaction, and iGaming Academy. This commitment to continuous learning reflects SOFTSWISS’s dedication to elevating team expertise and adapting to emerging challenges in responsible gambling.
Player Awareness
SOFTSWISS emphasizes the true nature of gambling as entertainment rather than a financial solution. By promoting this perspective and addressing the risks of unchecked gambling, the company aims to help players maintain a balanced approach.
The company also actively supports players needing additional assistance by connecting them to reputable, confidential support organizations. This expanding network provides tailored support, ensuring players can access the help they need.
Emilia Kurzynska, Deputy Team Lead of the Antifraud Team at SOFTSWISS, highlights:
“Our responsibility goes beyond simply offering a gaming platform. It’s about supporting our clients and players in fostering a balanced relationship with gambling. We collaborate closely with operators to identify early indicators of problematic behaviour and respond proactively. For us, the goal is to keep gaming as a source of entertainment, not harm.”
During European Safer Gambling Week, Eleni Panagiotopoulou, Head of the Anti-Money Laundering Team at SOFTSWISS, will participate in the webinar “The Role of KYC in Safer Gambling: Tackling Fraud with Technology,” hosted by the European Gaming and Betting Association and Sumsub on 21 November.
