TheScore.Bet has been issued a C$200,000 monetary penalty by the Alcohol and Gaming Commission of Ontario for presenting cash-out offers that were never honoured.
The regulator determined that the operator’s conduct breached strict player protection standards established for licensed iGaming operators in the Canadian province.
The case centred on a C$1,000 multi-leg parlay bet placed on March 14, 2025, involving games across the NHL, NBA and NCAA basketball.
Had every selection in the parlay proven correct, the potential payout would have exceeded C$1 million, making the stakes of the cash-out dispute particularly significant.
When all but one leg of the parlay had been successful, the customer was presented with a cash-out offer of approximately C$380,000 and accepted it immediately.
TheScore rejected that transaction during automated verification after odds changed, meaning the player received nothing from the first offer despite their prompt acceptance.
Around four minutes later, the same customer received a second cash-out offer of almost C$100,000, which they also accepted immediately, only for that offer to go unhonoured as well.
The bet was ultimately settled as a loss, leaving the customer without any winnings from a wager that had come remarkably close to a substantial payout.
AGCO CEO and Registrar Dr. Karin Schnarr stated: “Operators have a responsibility to ensure that the gaming opportunities they present are accurate and can be honoured as described.”
Dr. Schnarr added: “As the regulator, the AGCO is committed to holding operators accountable when they fail to uphold commitments made to players or otherwise mislead them about gaming opportunities.”
She further noted that “by imposing the maximum monetary penalty available, we are sending a clear message that these expectations are not optional.”
The AGCO confirmed that theScore.Bet breached Standard 4.07 of the Registrar’s Standards for Internet Gaming, which prohibits misleading players or misrepresenting games, including outcomes, prizes, or features that are not achievable.
The C$200,000 fine represents the maximum financial penalty the AGCO can levy against an operator for a single breach of its iGaming standards.
TheScore.Bet is owned by PENN Entertainment and has the right to request a hearing before the Licence Appeal Tribunal within 15 days of receiving the Order of Monetary Penalty.
The Licence Appeal Tribunal is an adjudicative body operating independently of the AGCO as part of Tribunals Ontario, providing operators with an avenue to contest enforcement decisions.
This latest action marks the fourth penalty the AGCO has issued against an iGaming registrant since early August, reflecting a notably active period of regulatory enforcement across Ontario’s licensed gambling market.
