QuinnBet (Gibraltar) must pay a regulatory settlement of £609,104 after the UK Gambling Commission uncovered significant anti-money laundering and social responsibility breaches.
The Commission identified multiple failures in how QuinnBet identified, assessed, and managed customer risk across its operations over a period spanning several years.
Failings were discovered after the regulator conducted a formal compliance assessment of the operator, revealing breaches of Licence Conditions and Codes of Practice requirements and Social Responsibility Code Provisions.
Between March 2023 and August 2025, QuinnBet did not have adequate measures in place under LCCP 12.1.1 paragraphs 2 and 3, which relate to risk assessments and user protection policies.
One customer whose payslips showed monthly earnings of around £2,000 was permitted to deposit and lose £9,000 within just four days, raising serious concerns about the operator’s due diligence.
In another alarming case, a different user deposited £120,000 and withdrew £111,000 in three months, yet none of the bank statements provided showed any transactions with QuinnBet itself.
QuinnBet had assumed this customer was recycling funds but failed to seek or obtain any evidence to support that assumption, a finding the Commission treated seriously.
Additionally, 194 customers were allowed to deposit and potentially lose funds beyond their intended limits, with QuinnBet attributing this to human and software errors during a platform migration.
Among the most striking findings was that a player placed approximately 4,800 bets in a single day and then placed around 7,000 bets the following day without being flagged by the operator’s monitoring systems.
In a separate incident, a customer spent over £215,000 in one day following a large win, including multiple wagers exceeding £5,000, yet this activity was not identified until a report was generated the next day.
The Commission also criticised QuinnBet’s manual limit-setting process for users aged 18 to 24, where lower deposit limits could take hours to activate, leaving a window during which customers could spend well above their intended thresholds.
One player in this age group deposited eight times their intended monthly deposit limit before it was applied, losing the entire amount in a single day before any restriction came into effect.
The regulator acknowledged several mitigating factors in QuinnBet’s favour, including that the operator had no prior enforcement history, made voluntary disclosures of certain failings, and cooperated fully throughout the investigation.
The £609,104 settlement includes a disgorgement of £193,118, with the full amount directed to the government’s Consolidated Fund rather than retained by the Commission.
John Pierce, director of enforcement for the Commission, stated that the case highlighted the “serious” consequences of relying on systems and controls that do not identify and respond to indicators of harm and financial crime quickly enough.
“In this case, the operator recognised the issues and took immediate action to make significant improvements to its systems and controls,” Pierce said, adding that this included strengthening AML policies and improving how harm indicators are identified and acted upon.
“We expect operators to learn from this case and read the public statement to ensure that they do not make the same mistakes,” he continued, warning that the Commission will take regulatory action where operators fall short of expected standards.
